De-escallation Tools & Techniques

De-escalation training is a critical skill when working with vulnerable people. Over the last 50 years specialist practitioners, psychologists and trained negotiators have helped research and developed the most effective strategies to employ in tense, emotionally charged and potentially volatile situations. De-escalation skills can be learned by anyone and having these skills makes practitioners less prone to making mistakes in manageable situations. Skilled use of de-escalation prevents challenging situations rapidly escalating to a critical events where crisis interventions become necessary.

An Introduction to the Betterminds' De-escallation Tools & Techniques Course

The Betterminds De-escalation course is designed to upskill you and your team in the range of approaches to rapidly and effectively assess potentially volatile situations and use recognised de-escalation tools and techniques to defuse these situations.

Gaining an understanding of how to approach escalating situations will allow you and your team to stay calm and respond in a productive manner. You and your team will learn the physical and verbal cues to look out for in both yourself and others that could lead to potential conflict plus the cues to use which lead to a de-escalation of a situation. 

De-escallation training will teach you to know what to say, when to say it and when you have exhausted this skills-set and it is time to withdraw. by using these tools, you, your team and the organisation will be better equipped to reduce those challenging incidents, and help foster a culture of reversing or reducing the intensity of a conflict or potentially violent situation.

Having access to these skills will help strengthen relationships within the workplace and also between your service users and clients.


How Long is the De-escallation Tools & Techniques Course?

The Betterminds De-escalation Tools & Techniques Course is usually delivered in a day, this may be extended depending on the requirements of your organisation.

What Will My Team Gain From The Betterminds' De-escallation Tools & Techniques Course

The Betterminds De-escalation Course is designed to teach the importance of de-escalation when dealing with aggressive situations in and out of the workplace.

The course will highlight how prevention is better than dealing with volatile situations. It will also help deal with situations that have already become volatile.

This course will introduce the practical strategies and equip you to confidently implement these de-escalation tools in your work and broader life to promote a calm and safer working environment by using industry standard tools.



Where Will The Betterminds' De-escallation Tools & Techniques Course Be Useful

This course will be effective in any intense work environment or any other high-pressure work environments. This course is especially effective for teams who deal with clients who can be vulnerable, volatile or violent.

This training can help all in social care, housing, mental health, criminal justice, substance misuse, and those who work with clients who report suicidal ideation as well as any other vulnerable client group..


What Are The Primary Course Objectives

  • Understand what de-escalation is
  • Understand how it impacts on recovery
  • Understand the OODA protocol
  • Experience a range of tools to de-escalate situations
  • Learn and practise specific phrasing and language that de-escalates high risk situations
  • Learn and practise body language and postures that help de-escalate situations
  • Know when to end a de-escalation strategy
  • Recognise how to implement those tools to best support service users
  • Be a more confident, capable and empathetic practitioner.

What Else Will Our Team Learn

  • You and your team will learn important de-escalation tools and techniques 
  • The most effective ways of dealing with conflict situations
  • To build a calmer and appropriately challenging work environment
  • To create a culture of appropriately expressed emotions